On this page you will find frequently asked questions (FAQ).
I didn't receive a confirmation e-mail
If you do not receive an order confirmation e-mail, your e-mail address was incorrect or the e-mail has been stucked in your spam filter. Please control your filter and set swissproductsonline.com on the white-list.
How much are the shipping costs in Switzerland?
Within Switzerland the flat rate shipping charge is CHF 9.00. Orders above CHF 500.00 will be free of charge.
What payment methods are accepted?
With us you can choose between three different payment options. Prepayment (you will receive a preliminary account and can arrange bank transfer), on delivery (you pay directly upon receipt of goods) or through PayPal, with the option of paying with Visa or Mastercard. If you choose to collect your order in Lucerne you may pay upon collection, in which case shipping charges will of course be waived.
Can Swissproductsonline.com also accept payment by credit card?
In swissproductsonline.com you can use a credit card through PayPal. Most customers choose to pay by bank transfer, postal transfer, PayPal or pay by cash.
How long is the delivery time?
Items in stock are delivered within 2-3 days. If the articles are not in stock the delivery time is 10-14 days. For orders with more than one article the whole order will be delivered based on the item with the longest delivery time. An Express Delivery is only possible by appointment. If an article is not available within the specified period, we will notify you by e-mail or telephone.
Is the ordering process at Swissproductsonline.com safe?
To give our customers the greatest possible certainty, we use SSL encryption technology. This encryption is an Internet standard and is used by all reputable online stores. Using SSL encryption during the ordering process prevents third parties from accessing your personal data.
Can I also pay with PayPal?
Yes, at swissproductsonline.com you can also pay with PayPal. To this end, we recommend a free PayPal account at paypal.com. PayPal offers you the opportunity to pay with Visa, Mastercard and American Express, just quickly and safely.
What is PayPal?
PayPal are the world's leading online payment providers, which enables buyers and businesses to send and receive money online. PayPal has more than 100 million members in 190 countries and regions. PayPal is accepted by merchants worldwide.
Is using a PayPal account safe?
PayPal protects your credit card information with industry-leading security and fraud prevention systems.
Shopping and sending money with PayPal is free.
Shop and pay conveniently by using your personal payment information with a PayPal deposit or through credit card. PayPal is accepted by many merchants worldwide.
For further questions please do not hesitate to contact us - we are always here for you. Just send us an e-mail to: firstname.lastname@example.org or call us (Tel. +41 41 420 20 15) and we will help you out.
Your swissproductsonline.com Crew.